LITELON
What does the 48-month warranty include?
The warranty commitment includes core parts such as battery, motor and electric control system, with the final terms written into PI and contract.
Quality & Service
After-Sales Support That Overseas Buyers Can Trust
The support commitment is intentionally clear, because LITELON is not only a platform seller.
48-month complete machine warrantyIncludes core parts such as battery, motor and electric control system. Non-human quality issues receive free accessories and express shipping.
20+ countries and regionsCooperative after-sales points can help provide local support where available.
Reasonable local repair cost coverageIf no local service point is available, customers may find a local repairer and LITELON will bear reasonable repair costs.
7x24 remote technical supportResponse within 48 hours, and third-party onsite repair can be coordinated when necessary.
Written into PI and contractCharger standards, wear-parts package and after-sales terms are confirmed in written order documents.
After-Sales FAQ
Clear Terms Before Payment
These commitments should be confirmed in written order documents so buyers can order with more confidence.
What if there is no local after-sales point?
Customers may use a local repairer when no service point is available, and LITELON will bear reasonable repair costs according to the confirmed after-sales terms.
How fast does LITELON respond after a service request?
LITELON provides 7x24 remote technical support and responds within 48 hours.