LITELON
Before PI
Confirm warranty scope, core components, local voltage, charger standard and parts that should be written into the order documents.
Support Planning
Spare Parts and After-Sales Support for Overseas Buyers
Plan warranty details, practical spare parts, remote diagnosis and repeat supply before the first shipment leaves China.
Why It Matters
After-Sales Trust Starts Before Payment
For imported equipment, support should not wait until a problem happens. The better approach is to confirm model, configuration, warranty boundary, parts package and contact process in writing before order.
For importersClarify what parts can be prepared with the first order and what details are needed for future support.
For dealersBuild a simple local service conversation around model range, common wear parts and repeat supply timing.
For project buyersReduce downtime risk by confirming charger standard, battery details, photos, videos and troubleshooting path early.
Support Path
What to Confirm at Each Stage
This path helps buyers turn after-sales from a vague promise into practical order, shipment and service details.
Before Shipment
Check nameplate, battery, charger, controller, wheels, seals, accessories, packing photos and document list before dispatch.
After Arrival
Keep photos, videos, serial number, running hours, fault description and operator feedback ready for remote diagnosis.
Repeat Supply
Record high-use parts, customer complaints, local repair ability and reorder timing for future dealer or importer planning.
Parts Planning
Common Details to Discuss Before Shipment
The right parts package depends on product type, model, workload, local repair ability and whether the buyer is an end user, importer or dealer.
Electrical system
Charger accessories, controller-related items, connectors, switches and wiring checks should match the confirmed model and local standard.
Battery and charger
Confirm battery specification, charger input voltage, plug standard, charging habit and replacement planning before order.
Wear parts
Wheels, seals, hydraulic parts, forks, rollers and small consumables can be discussed by model and daily working hours.
Documents and labels
Manual, nameplate, packing list, invoice details, warning labels and model references help local teams identify the right machine.
Remote diagnosis proof
Clear photos, short videos, error code, serial number and machine use condition make troubleshooting faster.
Dealer stock planning
Importers and resellers can start with a practical first parts package, then adjust based on local service feedback.
Use Inspection Before Dispatch
Request model, nameplate, operation, battery, charger, packing and parts photos before the machine leaves the factory.
Inspection ChecklistPrepare Service Information
If support is needed later, send photos, videos, serial number, running hours, error code and a short issue description first.
Troubleshooting GuidePlan Dealer Cooperation
Dealers and resellers can discuss a first parts package together with product range, sample order and repeat supply needs.
Dealer ProgramSupport Inquiry
Send Model and Parts Questions
Share product type, model if known, country, charger standard, daily working hours, parts concern and whether you are an end user, importer or dealer.