B2B Order Process
A clear order process helps overseas buyers confirm configuration, payment, inspection, shipment and after-sales details before placing an order.
Process
Each step should leave fewer unanswered questions about model, configuration, documents, shipping and support.
Buyer prepares: Product type, model if known, load capacity, lifting or working height, quantity, destination country, nearest port and application.
LITELON confirms: Check product range, ask missing questions and suggest the suitable category or model direction.
Buyer prepares: Pallet size, aisle width, rack height, floor condition, daily working hours, charger voltage, plug standard and spare parts needs.
LITELON confirms: Confirm model, battery, charger, mast or platform height, fork size, tire, labels and customization details in writing.
Buyer prepares: Review price basis, quantity, trade term, destination, payment terms, warranty scope, delivery time and documents.
LITELON confirms: Prepare quotation or PI with written configuration, packing, shipment basis and after-sales terms.
Buyer prepares: Confirm payment arrangement only after written model, configuration, support scope and delivery terms are clear.
LITELON confirms: Arrange production or stock preparation and keep the buyer updated when important configuration details need confirmation.
Buyer prepares: Request photos or videos for model, nameplate, lifting, driving, battery, charger, accessories, packing and documents.
LITELON confirms: Provide remote inspection materials or cooperate with third-party inspection when arranged before shipment.
Buyer prepares: Check destination port, shipping marks, packing list, invoice, required documents, charger standard and spare parts package.
LITELON confirms: Prepare packing, shipment documents and delivery communication according to the agreed trade term.
Buyer prepares: Keep PI, catalog page, nameplate photo, operation videos and issue photos if technical support is needed.
LITELON confirms: Provide remote support, spare parts guidance and warranty handling according to confirmed written terms.
Use the RFQ template to collect product, country, port, capacity, lifting height, quantity, charger and application details.
Open RFQ TemplateUse the import checklist to confirm model, documents, trade term, spare parts and written after-sales support.
Check Before PaymentUse the inspection guide to request photos, videos, nameplate, charger, operation, packing and document checks.
Inspection Checklist
LITELON